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Russell leads the digital, media, and technology division at YouGov. His research expertise covers consumer demand, market trends, brand tracking, customer satisfaction, churn and loyalty, and new product development. He established YouGov’s standard methodology for new product launches, appraisal of products, and concept design. Russell is a regular speaker at conferences where he discusses devices, internet demands, quad play and bundling, and mobile payments. He can be reached on russell.feldman@yougov.com